1. INTRODUCTION
Welcome to C'era Fragrances, operated by Big Sugar Srl ("we," "us," or "our"). These terms and conditions ("Terms") govern your use of our website (the "Site"), our products and services, including our artisanal handmade ceramic candles for home fragrance (the "Products"), and any orders you make for our Products (the "Orders"). By using our Site, Products, and/or placing an Order, you agree to these Terms. If you do not agree to these Terms, please do not use our Site or Products.
2. USE OF SITE
Our Site is intended for your personal use only. You may not use our Site for any commercial purpose without our prior written consent. You agree not to use any automated means, including robots to access our Site, except as expressly permitted by us.
3. PRODUCTS
We take great care to ensure that our Products are accurately described on our Site. However, due to the nature of our Products, slight variations may occur. We reserve the right to modify, discontinue or update our Products at any time without notice.
4. PRICING AND PAYMENT
The prices for our Products are listed on our Site and are inclusive of any applicable taxes. We reserve the right to change our prices at any time without notice. Payment for Orders must be made at the time of purchase using one of the payment methods accepted on our Site. All payments are processed securely through our payment gateway.
5. SHIPPING AND DELIVERY
We ship our Products worldwide. Shipping fees and estimated delivery times are listed on our Site and may vary depending on your location. We are not responsible for any customs or import duties that may be charged by your country. Please visit our Shipping page to know more.
6. RETURNS AND REFUNDS
If you are not satisfied with your Order, please contact us within 14 days of receipt of the Product to arrange a return. Returned Products must be in their original condition and packaging. We will provide a refund or exchange once we have received the returned Product. We reserve the right to refuse any returns that do not comply with these conditions. Please visit our Returns page to know more.
7. INTELLECTUAL PROPERTY
All content on our Site, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not use any content on our Site without our prior written consent.
8. LIMITATION OF LIABILITY
Our liability to you for any losses arising out of or in connection with your use of our Site or Products is limited to the amount paid by you for the relevant Product. We are not liable for any indirect or consequential losses, including loss of profits, revenue, or business.
9. GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Italy.
10. CHANGES TO TERMS
We reserve the right to modify these Terms at any time without notice. Your continued use of our Site or Products after any such modifications constitutes your acceptance of the modified Terms.
11. CONTACT US
If you have any questions or concerns about these Terms, please contact us at info@cerafragrance.com.